Author Archive for James Maskell – Page 2

Came across a great blog post last week that we had to share with you. It is extremely relevant to practitioners looking to market their practice more effectively. Great stuff from the Shift Doctors!

Jay Conrad Levinson is the author of the best-selling marketing series in history, “Guerrilla Marketing,” plus 30 other books. His books have sold 14 million copies worldwide. His guerrilla concepts have influenced marketing so much that today his books appear in 41 languages and are required reading in many MBA programs worldwide.

The 5 New Rules of Marketing

Marketing is part art, part science and part business. Because it’s such a subjective thing, there are few hard and fast rules. But here are five new ones to guide you in your quest to boost your profits with a minimum investment and avoid nasty surprises along the way.

1. The 10/30/60 Rule

All guerrillas know they have three markets. The largest of those markets and the one that represents the least profits to you is called your universe — everybody within your marketing area regardless of whether they match your customer profile. Guerrillas invest 10 percent of their marketing budget talking to their universe, attempting to move them into their second largest market, one that ranks in the middle for generating profits.

That market is called your prospects, those members of the universe who do fit your customer profile. Your job: invest 30 percent of your budget in an effort to nudge these people into your third market — your customers, easily your most lucrative source of profits.

Guerrillas invest 60 percent of their budgets marketing to their customers, knowing it costs them one-sixth as much to make a sale to an existing customer compared with marketing to a non-customer. By investing the most in the market that produces the most profits, yet costs the least to reach, guerrillas maximize their total marketing investment.

2. The 1/10/100 Rule

Now that you know the value of customers, don’t overestimate their importance even though it ranks very high. Other marketing investments are even more worthwhile. When guerrillas think of marketing, they know where the real power resides and invest accordingly.

A rule guides them to where they should be putting their time and money. It dictates to guerrillas that $1 spent communicating with their own staff is equivalent to $10 spent communicating with the trade and $100 spent talking to their customers. Customers are glorious and the trade very helpful, but never overlook the marketing power of your own people.

3. The Rule of Thirds

Almost every sane small business owner is now marketing online. Guerrillas have learned how to budget their online investment. They invest one-third of it in designing and posting their website, making it look attractive and be very simple to find.

They invest another third of that online budget to attract people to that site, knowing that marketing that site offline is a key to succeeding with it. online. The final third of their online budget is used to improve and maintain their site, keeping it fresh and fascinating. By allocating their online budgets realistically, guerrillas make the most of the Internet.

4. The Rule of Twice

I hate to be the one to break the news to you, but even though the price of technology is dropping and will continue to drop, you’ve still got to face up to the reality that it will end up costing you twice what you think it will cost to remain truly competitive online as technologies advance and evolve. And you’ve got to know that you’re kidding yourself if you’re not staying competitive in that arena.

5. The Rule of The Ruler

You may consider yourself just too busy to attend to run the marketing show. You may have followed in the footsteps of other guerrillas and delegated the marketing function to a designated guerrilla. Still, I think you should know that the very best CEOs in America are deeply involved in marketing and take full responsibility for it.

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While you can delegate the function, you can’t really delegate the passion and the vision, making it necessary for you, as the ruler, to take command of the process and keep your eyes on it all along. Follow that rule and you’ll never be lead down a garden path by well-meaning but misguided marketing types whose goals may not be quite the same as yours.

For more on Jay Conrad Levinson visit www.gmarketing.com

A number of our practitioner clients in the North East and the Mid West have reported lower collections in a traditionally busy time for their practices due to the seemingly constant snow and ice.

This situation reminded me of an article I read last year in USA Today which was looking at the ways in which primary care physicians were using innovative new business models to grow and streamline their businesses. It is well worth a read!

http://www.usatoday.com/news/health/2010-08-16-1Aprimarycare16_CV_N.htm

We are helping a few of our clients offer snow storm solutions such a Skype consults, so patients can be seen from their own home. This is helping practitioners to retain patients and income when roads are impassable, or when patients become lazy. Or both.

If you would like help implementing a program like this into your clinic, pease get in touch!

Skype calls for practitioners

Malcolm Gladwell’s excellent book, The Tipping Point, looks at how trends go viral in society. If there is one area of health where a tipping point is looming it is in the area of heavy metal toxicity. Mercury, lead and aluminum are the main offenders and more and more studies are showing their effect on optimal health, especially pediatric development.

In the field of dentistry, there has been significant controversy over mercury amalgams, but there are many other ways of ingesting heavy metals in the body. Fish, vaccines and environmental exposure have all been fingered as culprits by studies and testing. As coverage of these issues rise, a growing segment of the population are becoming educated as to the sources of metals and their potential impact on their health.

Practitioners often tell us they feel uncomfortable about ‘marketing’ their practice, but effective marketing revolves around identifying needs and providing solutions. With more and more labs ready to give accurate data about toxicity levels, and effective tools available to practitioners for removing metal toxicity (including chelation, herbal medicine and homotoxicology) now is a perfect time for holistic practitioners to become consistently relevant by positioning their practice towards metal detox.Holistic Dentist Metal Toxicity

At our next live event in Somerset, NJ on February 13th we will look at ways practitioners can develop their practice to take advantage of this growing trend and how spreading the word about metal toxicity and its effects is beneficial to your practice and society as whole.

We have partnered with Energetix, a BioEnergetic Remedy and education company from Georgia to provide a full day of quality clinical and practical education. Please see the above flyer for details, we look forward to seeing you there!

My wife Rachel and I were discussing practitioner websites last night. So few practitioners seem to have a site that represents their brand and positioning effectively. So, if you are in the market for an new website here are her tips for questions that need to be asked to find the right platform for you. You can find out more about her services @ www.revivecommunication.com

Are you looking to start the new year with a new website? There are many options available when building a website either from scratch or improving on an existing one. What used to be popular a few years ago is no longer popular and more programs that allow for DIY are popping up all over the place. What ever you decide to do for your business here are a few questions you should be asking yourself to make sure that the price is right for what is included.

  • How much customization will the new site allow you to make? Individualized colors? Customized text? Customized graphics?
  • How easy is it to make changes to the site once it is live?
  • Does it have a blog integrated into the site?
  • Is it social media friendly?
  • Is it Search Engine Optimized?
  • Can you access the backend or do you have to go through another web developer?
  • Is Google Analytics installed?
  • Do you have customized contact forms?
  • Do you have a customized URL?
  • Do you own your domain name?

A website is an important part of your business, but now not only do you need a website, it needs to be functional and dynamic able to change with your growth and the quickly evolving digital world.

When considering health care economics, one of the central concepts is efficient of use of resources. The resources that typically come to mind first are financial, but there are more fundamental, societal resources that need to be considered. In a previous post, Bill Maher referred to a recent Duke study that showed that for depression, exercise was effective as Paxil and Zoloft.

When looked at holistically you can see that the resources needed to design, create, distribute and prescribe Paxil and Zoloft were used inefficiently, the societal loss and opportunity costs were greater than the gain to the companies responsible for those drugs. These ubiquitous societal losses add up to a significant amount of value and end up being paid for, one way or another, by the American tax payer. What is needed is for people to take the “more personal effort, less societal cost” approach? How do we inspire this change?

What is necessary for us to turn the corner is “Empowerment Medicine”. One strong force behind us is the power of the doctor-patient or practitioner-relationship, because it takes the inspiration and guidance of a fellow human being to work past the short term. It takes empathy and it takes, ultimately, empowerment. That is why the personal training industry has grown so fast, for example, and I am sure is a powerful force behind the growth of our own industry.

In a bid to spread best practices, we would love to hear ways in which you have inspired your patients to take control of their health.

What have been the best analogies you have given?

What are the best questions you have asked?

What are the best stories you have told?

What else are most practitioners missing that has worked for you?

We will be bringing you many more posts on this topic!

HPd Live from Sunny California!

Just wanted to share some pics from our first live event on the West Coast. Dr Patricia Fitzgerald, Wellness Editor of the Huffington Post, was our first speaker and she did a great job of setting the stage for an incredible day of learning. Dr Andrew Colyer is up right now talking about how to synergize old school and modern marketing techniques.

Check out the view from the window! We are working hard to keep attention, is beautiful!

Good news is, we are filming it for DVD release. Hope to see you for our next event in NYC on May 15th, or in Atlanta on October 23rd!

As part of our marketing module in our ‘Your 8 Steps to Total Practice Success’ we look at the value to partnering with national organization to give more credibility and thrust to your marketing efforts. One of our clients in Georgia, Dr Cynthia Libert, partnered with One Warm Coat to collect coats from her patients for the less fortunate around Christmas.

As well as gaining some buzz within the clinic, Dr Libert was featured in the local paper and saw a significant increase in the foot traffic to the wellness arm of her practice. This type of partnership adds credibility to your efforts and more and more national organizations will provide with you with tools, posters and other materials to bring your message to your local community.

As an optimal annual marketing plan, we recommend putting on events within your practice at least quarterly. Our clients have got the best results by partnering with national health organizations for these events. We would also recommend giving yourself at least  6-10 weeks to build up to any event, so with that in mind here is a list of events in March. Which of those is most congruent with your practice positioning?

Today I was reading a study called ‘Gut Dysfunction and Chronic Disease‘, which gave insight to an exciting, growing trend. This trend is science confirming what holistic medicine has been saying forever, dis-ease starts in the gut. ‘Research has shown associations between compromised GI function and conditions as varied as rheumatoid arthritis, asthma, metabolic bone disease, and eczema. Therefore, assessment and proper support of GI function may provide benefit for patients with a variety of chronic complaints.’

Needless to say, the cost of ‘fixing’ these secondary conditions  is much more expensive than the rudimentary gut support. So, why are we catching these issues so far downstream?

The answer is two fold. Firstly, science is  only just starting to catch up to the importance of gut function; Even serotonin, long known for its use in regulating not only mood in the brain is also being seen as part of interesting secondary issues like bone density where 95% is created in the gut. Secondly, we do not have the health care systems in place to be able to correct sub-optimal gut function as it arises. And this happens for a number of reasons.

  1. Lack of understanding from physicians Two to three bowel movements a day is normal, any less is sub-optimal. Yes, sub-optimal. If your “normal” is a lot less  than that you have dis-ease, it just may not be chronically symptomatic… yet.
  2. Lack of education in this field. Books like ‘What is your poo telling you?’ have sought to shed light on this most important subject, with some exciting results. Where is the education coming from?
  3. Poor testing Functional Medicine testing is starting to catch us up to a place where we can test effectively for gut function, but only a small % of doctors are using them and they can be expensive.
  4. Embarrassment and shame concerning defecation. There, I said it. As an Englishman with an armory of Blackadder inspired ‘toilet-humor’ it pains me to say it, but this is a HUGE issue. Seemingly no one is comfortable talking about their own bowel movements, never mind just saying the words!

Even anthropologists have come unstuck trying to get to the root of this conundrum. For whatever reason, humans are embarrassed and shameful of their bodily functions when it comes to feces. Although this may seem sad, strange or even hilarious on the surface, when we are faced with the kind of fiscal timebomb that America faces, we need to start looking outside the box, and preferably upstream.

Most holistic practitioners I have met, in their extensive intake, always look at bowel movements as a core fundamental to overall health. Looking at this objectively can make a huge difference to the patient’s health, and more importantly the cost of their  health care over their life time. So what ideas for changing this?

Social Media provides an opportunity for information to go viral, and if there was one trend that I could initiate that could have the greatest leverage over health, it would be to make people more comfortable about talking about their bowel movements. So, to this end, we created ‘Colin the Colon’.

Colin talks about his bowel movements on the Twitter account @mycolonsays and he wants you, and your patients, to join the conversation. Some of the best ones we have had so far are

#mycolonsays I like to move it, move it!

#mycolonsays Don’t drink the water in Mexico, it makes me crazy.

To join the conversation you can

1) Retweet, direct message (@) or hashtag (#) mycolonsays.

2) Tell your patients about it and encourage them to participate

Can’t wait to hear what your colon is saying, and we would love to hear your thoughts on how we can shift this important paradigm.

Today I was reading a study called ‘Gut Dysfunction and Chronic Disease‘, which gave insight to a growing trend. This trend is science confirming what holistic medicine has been saying forever, dis-ease starts in the gut. ‘Research has shown associations between compromised GI function and conditions as varied as rheumatoid arthritis, asthma, metabolic bone disease, and eczema. Therefore, assessment and proper support of GI function may provide benefit for patients with a variety of chronic complaints.’

Last Wednesday night I had the pleasure to being the featured guest speaker on Designs for Health (DfH) “Clinical Rounds.” DfH is a professionals-only nutrition and wellness company based in Connecticut. As well as products, they look to provide support in other areas of practice and asked me to provide guidance on how their clients could best use social media to grow their practices.

It is about a 45 minute presentation with 30 minutes for questions at the end.You can stream or download it here.

Wednesday, January 5th, on Clinical Rounds:

Social Media: The Game Changer for Our Industry and Your Practice

Featuring: James Maskell

We are in the middle of a fundamental shift in the way that people communicate with Social Media quickly becoming the predominant form of media. This shift puts holistic practitioners at an incredible advantage, because it relies on ‘social proof’, a twenty-first century term for ‘word of mouth’.

In this talk we will look at ways that practitioners can take best advantage of this shift and position themselves to be consistently visible to current and prospective patients alike and ensure sustainable practice growth.

Topics to be discussed:

  • A brief history of alternative medicine in the USA
  • An overview of the communication shifts that are happening right now
  • Why practitioners are in a perfect position to take best advantage of these shifts
  • Which new tools are the most effective in helping practitioners grow their practice
  • Tips on using these tools effectively: Google, E-Newsletters and Social Media

Please enjoy and share it with a colleague!

Categories : Holistic
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Sometimes it takes comedy to open one’s eyes to the stupidity of one’s ways, and in this clip, the US Health care system and its stupidity are laid bare for all to see. Despite being a comedy ‘bit’ there are many good points to ponder.

Bill mentioned anti-depressant usage and exercise, one issue we will be covering in next weeks health economics blog.

Warning, this video is not for kids! But Bill Maher is a funny guy and I thought this would give all of you a good laugh going into the weekend.