Archive for Practice Growth

One of the biggest trends that we see in the integrative health industry is that practitioners genuinely care about the health of their patients. This integrity has formed the backbone of trust that has put our industry in a great position, as we have developed credibility and support in our local communities.

However, this passion can sometimes lead to less favorable outcomes. One trend that we see is practitioners always looking for the ‘next big thing’ or ‘magic bullet’ that will help the patients they have struggled to help with or even be a driving force for their practice growth. e.g. HCG for weight loss. From our experience, this is very rarely successful. In fact, just believing in the idea of amagic bullet does harm to your patients because it keeps them believing the same untruth, that the answer to their health concerns lies outside of themselves.

More often than not, the most successful practitioners are not successful because they have gone from seminar to seminar picking up a little extra knowledge along the way, but because they have the courage to challenge and engage their patients empathetically. If four of the five most expensive and ubiquitous diseases in our modern society are ‘modifiable’ like the NIH says, the key to recovery is modification of lifestyle, not a blue, red or purple pill.

So here are our tips to develop a strong core business

1.       Get clarity over your practice vision and core business. Take into account your own clinical strengths and weaknesses in this consideration. A business plan in the perfect start to organize your thinking into a usable framework. Also, this will help you be consistent in your branding and marketing.

2.       Work with product companies and clinical tools that honor that core business. You cannot be everything to everybody. If you are not getting the success with a patient you would like, perhaps a referral to another practitioner might be a great way of developing mutually beneficial referral relationships. Above all, put the patient’s health first.

3.       Continue to develop yourself and your clinical skills in line with your core business. Jumping on the latest fad might seem like a good idea, but typically is distracting and disruptive in the long term. If your patients are constantly hearing that the next thing is going to be the greatest, they will lose patience.

4.       Develop your own voice and technique. Learning from ‘Gurus’ can be a great starting point, but those doctors and practitioners doing the most exciting work are growing beyond any techniques they have been taught to bring new understanding to our field.

If you only buy one book in 2011 relevant to developing your practice, we at HPd recommend Michael Gerber’s E-Myth and the particularly the physician version.

This whole book is chocked full of quality tools and easily used information that will make a difference to any practice. We have used these tools extensively in all the practice we have been a part of, and use its content ubiquitously as the principles within are universal.

In fact, systems are the one theme that goes through all the modules of our practice training series ‘Your 8 Steps to Total Practice Success’. Even in our marketing modules, we offer not only theory but actual marketing systems like sample phone scripts for file updates, gift certificates, reactivation calls. These can be easily implemented by you or one of your practice team immediately.

One of our favorite quotes that sums up the whole book:

“The value of your equity [in the practice] is directly proportional to how well your practice works. And how well your practice works is directly proportional to the effectiveness of the systems you have put into place, upon which the operation of your practice depends.”
~ Michael Gerber, The E-Myth Physician

The best practices are run, right from the start, as a sellable business. Oscillation between sales and systems growth is crucial for a sustainable business to thrive and Michael Gerber knows how to help practitioners put together solid, repeatable systems.

Many practitioners think they will practice for the rest of their lives, but times change and people change, nothing is certain. By building effective systems in your practice you will not only get a higher value for your practice at sale, but it will also save you time, effort and considerable expense in the medium term and beyond.

If your practice has limited systems or the systems you do have are in your or any of your employees head, you need help to get this right. A stitch in time saves nine, and we would love to help you identify weak points and implement easy-to-use systems to make your practice run smoothly.